Support

Trove is built by one person, so support goes straight to him. Check the answers below first, or just email.

Frequently asked questions

How do I save a video to Trove?

Open TikTok, Instagram, YouTube, Safari, or anything else that has a Share button. Tap Share, then pick Trove AI in the share sheet (that's the label iOS shows for the share extension). The link is saved right away and read in the background, so you can go back to scrolling.

There's a second route that doesn't involve the share sheet at all. Copy a link anywhere — the Copy link option in TikTok or Instagram, the address bar in Safari, a message a friend sent you — and the next time you open Trove it notices the copied link and offers to keep it. One tap and it's in. You can turn that off under How to save → Detect copied links.

Why did my saves stop getting summaries?

You've most likely used up your credits. Every account starts with 100 free credits, shared between save summaries and Ask Trove questions. They're a one-time pool rather than a monthly allowance, so they don't refill, but they also never expire.

When they run out, saving keeps working exactly as before — links still land in your trove, still keep their thumbnail and title, and nothing you've already saved is touched or deleted. What pauses is the AI reading each new save and answering questions about your library. Trove Pro removes the cap, and if you'd rather not subscribe, your existing summaries and search stay available.

How do I cancel my subscription?

Subscriptions are billed by Apple, not by us, so they're cancelled in iOS: open Settings, tap your name at the top, tap Subscriptions, find Trove, and tap Cancel Subscription. You keep Pro access until the end of the current billing period. Your saves stay either way. Nothing is deleted when a subscription lapses.

How do I delete my account?

In Trove, go to the More tab, open Settings, and tap Delete Account. Data stored on your device is removed immediately, and everything on our servers is deleted within 30 days. During those 30 days you can undo it by signing back in. After that the deletion is permanent.

How do I export my data?

The More tab has an Export option that produces a file containing your summaries, notes, categories, and the original links. Trove never stores the videos themselves, only the link and what the AI made of it, so there are no video files to export.

Is my data safe?

Your data is encrypted in transit (TLS/HTTPS) and at rest. Original videos are never stored, only the URL and the AI-generated summary. Video and audio are processed on our servers to produce those summaries, which means our AI providers see the transcript of a save. Instant search runs on your device. Your saves are never sold and never used to train AI models. The privacy policy names every service involved.

How do I stop my saves appearing in Explore?

Explore is the shared feed of things other people have saved, and it's stocked by contributions from everyone using Trove. Contribution is on by default, in anonymized form — the link and what the AI made of it, never your name, email, or notes.

To opt out, go to the More tab and turn off Contribute to Explore. You can still browse Explore afterwards; your own saves simply stop going into it.

Why is a video showing as "Failed" or "Partial"?

Some platforms restrict access to video content, and Instagram is the worst of them. When extraction fails, Trove still saves the link and whatever metadata it could reach. Tap Retry on the video detail screen, or add a title and notes by hand.

I was charged but don't have access. What do I do?

Tap Restore Purchases on the paywall screen first, and check that you're signed in with the Apple ID you bought the subscription with. If it still doesn't unlock, email [email protected] with the date of the charge and it'll get sorted out.

Can I use Trove on more than one device?

Yes. Sign in with the same Apple or Google account on any iPhone and your saves sync automatically. There's no iPad-native layout or Mac app yet.

Something's broken, or something's missing

Bug reports and feature requests both go to the same inbox, and they genuinely shape what gets built next: [email protected].

Don't have Trove yet?

Free to download, with 100 credits to see whether asking your own saves changes anything.

Free download · iPhone, iOS 17+ · Pro from $2.99/mo